Frequently Asked Questions

Simply create an account by providing your email and setting a strong password. Once registered, you can deposit funds by transferring cryptocurrency to your generated wallet address or by connecting an existing wallet. No KYC verification is required for basic features, though higher limits and certain services may require identity verification.

We employ military-grade AES-256 encryption, quantum-resistant lattice-based cryptographic algorithms, multi-signature wallet support, hardware security modules, and optional two-factor authentication. Your private keys are encrypted client-side and never stored on our servers in plaintext. We undergo regular third-party security audits and maintain a responsible disclosure program.

We support 16+ major cryptocurrencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), USD Coin (USDC), Solana (SOL), XRP, Cardano (ADA), Polkadot (DOT), Avalanche (AVAX), Polygon (MATIC), Chainlink (LINK), Uniswap (UNI), Cosmos (ATOM), BNB, Hedera (HBAR), and Stellar (XLM). We regularly add support for new assets based on community demand.

Staking rewards are calculated based on your chosen plan's APR and paid according to the reward frequency specified in the plan terms. Rewards are automatically credited to your available balance. You can view your staking positions, accrued rewards, and reward history from your dashboard at any time.

Yes, early unstaking is available for most plans. Flexible Saver plans allow free early unstaking at any time. Growth Staker and Quantum Max plans may incur early unstaking fees proportional to the remaining lock-up period. Details are displayed before you commit to any staking plan.

Basic wallet features, including deposits, staking, and swaps, do not require KYC verification. However, higher transaction limits, fiat currency services, and certain regulatory jurisdictions may require identity verification in compliance with applicable anti-money laundering regulations.

We recommend enabling two-factor authentication (2FA) via an authenticator app, using a strong unique password, never sharing your private keys or seed phrases, keeping your recovery phrase stored offline in a secure location, and regularly reviewing your account activity for unauthorized access.

Our support team is available 24/7 via email at support@ledgervio.com, through our Contact page, and via live chat for registered users. Average response time is under 15 minutes for urgent inquiries and within 2 hours for general questions.

Ledgervio charges competitive fees across its services. Staking management fees are included in the advertised APR rates. Swap fees are 0.5% per transaction. Withdrawal fees vary by cryptocurrency and network conditions. All fees are clearly displayed before you confirm any transaction.

Ledgervio is available in 195+ countries worldwide. However, certain services may be restricted in jurisdictions with specific regulatory requirements. Users from sanctioned countries or regions with comprehensive cryptocurrency bans are prohibited from using the platform.

Ledgervio is a non-custodial platform, meaning we do not have access to your private keys or recovery phrases. If you lose your private keys, we cannot recover them or restore access to your wallet. It is essential to securely back up your recovery phrase in multiple offline locations.